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August 15, 2023 | 2:37 PM
An elderly British couple who flew on Ryanair last week claim they were charged £110 (about $140) to print boarding passes for a flight from central London to France.
Ruth Jaffe, 79, and Peter Jaffe, 80, allegedly used a low-cost airline’s app to download boarding passes but mistakenly downloaded the return flight instead of the outbound flight. . According to the couple’s daughter, explained in Xformerly known as Twitter.
According to Ryanair Check-in policyPassengers who do not check-in online at least two hours before their flight will be required to pay an additional fee of approximately $70 per passenger to obtain boarding passes in person.
Therefore, Mr. and Mrs. Jaffe were charged $140 for two sheets of paper that took one minute. [to print]’, their daughter (who goes by the name Old School House Venosque on X) wrote in a thread on the platform.
“Shame on you,” she added of the exorbitant fee, claiming her parents had already paid an extra $30 so her mother could sit next to her disabled father.
But despite the harrowing and expensive check-in, her parents reportedly couldn’t even sit side by side on the plane.
“My mother made a mistake when trying to check in. You told her you wouldn’t sit next to her disabled husband unless you paid extra, so she tried. I checked her in for flights only.They sat separately after paying £110,” her daughter added in the thread.
“I absolutely hated it, but I had no other choice so I paid. It was very stressful,” Ruth said. telegraph paper of experience.
Ms Ruth added that she and the rest of her family “are refusing to board Ryanair” for future flights.
The low-cost airline responded to the Jaffes’ complaints in a statement posted to X, saying the couple had agreed to a check-in fee at the time of booking.
“All passengers traveling on Ryanair agree to check-in online prior to arriving at the departure airport and an email/SMS will be sent to all passengers advising them to check-in 24 hours prior to departure. will be done,” the statement said.
“We regret that these passengers ignored email reminders and failed to check-in online.”
Ryanair’s site It also reiterates that passengers who have not checked in online at least two hours before their flight will have to pay an additional fee to obtain their boarding pass in person.
Its tariffs include a $32 (£25) fee for travelers flying with infants and a $51 (£40) fee for checked large items such as skis, golf clubs and bicycles. It also states that there may be a fee of $95 (£). 75).
The Post has reached out to Ryanair for comment.
Thousands of social media users who saw the Jaffes’ story commented on the terrifying experience.
“I’d rather swim than fly Ryanair,” said one user. I have written. “They left me stranded at the airport and told me to sleep on the floor because I had no more hotel vouchers left.
“The cheapest airline will end up being the most expensive,” said another. commentedOn the other hand, another exclaimed, “It sounds like a nightmare airline.”
However, some accused the Jaffs’ daughter of not helping her parents.
One bystander said, “It’s frustrating that you didn’t help your parents in the first place.” commented.
“Maybe you could have helped. The rules are very clear and apply to everyone. Get over it,” said another. tweeted.
A third user expressed a similar opinion. to add: “Rules are rules.”
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