Christa Ross
Logan Ross ended up boarding a Frontier Airlines flight to Puerto Rico instead of Ohio.
CNN
—
A Florida teenager traveling alone was scheduled to take a Frontier Airlines flight to visit his mother in Ohio, but ended up taking a flight to Puerto Rico.
The 16-year-old passenger was scheduled to fly from Tampa to Cleveland on Dec. 22, but “mistakenly boarded a different flight to San Juan, Puerto Rico,” Jennifer Delacruz, Frontier Director of Corporate Communications, told CNN. said in a statement.
Delacruz said the Ohio and Puerto Rico flights departed from the same gate, with the Puerto Rico-bound flight taking off first.
“Frontier has sincerely apologized to the family for this error,” Delacruz said.
The confusion comes after similar incidents occurred recently. Unaccompanied 6 year old child, who took the wrong Spirit Airlines flight and ended up in Orlando instead of Fort Martin. Myers.
It was the first solo flight for Logan, a teenager who suffers from a fear of flying, his father, Ryan Rose, told CNN in a phone interview Saturday.
The father said he and his current wife, Krista, showed the boy how to get to the gate.
But when Logan arrived at the gate in Tampa around 8 p.m., passengers were already on board, Ross said.
“He went there and asked the women if the plane was going to board, and they said, ‘Yes.’ And they also checked to see if his bag would fit,” Rose said. said. “But Logan said they never scanned the ticket. Logan said they just took one look at it and said, ‘Yes, you’re on the right plane,’ and then they told him is said to have been on board.”
“If they had scanned his boarding pass, they would have found out he was on the wrong plane,” Rose said.
CNN reached out to Frontier about Ross’ claims Saturday night, but has not yet received a response.
When Logan’s mother called him around 8:30 p.m. to let him know that her son had boarded, she realized something was wrong and realized Logan had boarded the plane too early. said Ross.
“That’s when my 9-year-old son checked the flight status and noticed that a flight to Puerto Rico had just taken off from the same gate that Logan’s Ohio flight was taking off from,” Ross said.
Ross told CNN she tried to call Logan to warn him about the wrong plane, but the call went straight to voicemail.
Ross said she contacted Frontier Airlines around 8:40 p.m. to tell them what was happening and that her son was on the wrong flight.
His father said he received a call from Frontier Airlines around 10:15 p.m. telling him that Logan was indeed on a flight to Puerto Rico and that they were going to tell the pilot to keep an eye on him.
Delacruz said in the airline’s statement that Logan “immediately returned to Tampa on the same plane and was placed on a flight to Cleveland the next day.”
Roos said Logan returned to Tampa around 3:30 a.m. and took a flight to Cleveland at 7:45 a.m.
“This whole ordeal has been stressful for everyone,” Ross told CNN.
Frontier said in a statement that it does not have an “unaccompanied minor program” that provides escorts to minors. However, only children over the age of 15 are allowed to fly.
There are no Department of Transportation regulations regarding the travel of unaccompanied minors, but airlines say they have special procedures to protect children while traveling. U.S. Department of Transportation. However, most airlines do not require minors to travel alone and allow minors to board domestic flights alone if they are 15 years of age or older, the agency said.